Refund policy

Last Updated: 27 December 2025

At ADARSH TEXTILE MARKET, we take great care to ensure quality. Since our products are delicate apparel items, we follow a strict No-Refund Policy.

1. No Refund Policy

We do not provide refunds under any circumstances.
Only replacement is provided (if eligible).

2. Replacement Eligibility

A replacement will be provided only if:

Wrong product received
Product is damaged or defective on arrival

3. Mandatory Parcel Opening Video

To claim a replacement, the customer must:

Record a parcel opening video from the moment the packet is received.
The video must be:

Continuous (no cuts/pauses/edits)
Clearly showing the parcel, opening, and product condition

Claims without parcel opening video will not be accepted.

4. Timeline for Replacement Request

You must contact us within 2 days (48 hours) of receiving the order.
Claims made after 48 hours will not be accepted.

5. Not Eligible for Replacement

Replacement will not be entertained for the following reasons:

Slight colour difference (due to screen/lighting)
Slight difference in fabric feel
Change of mind
“I expected something different”
Misuse, washing damage, or wear & tear

6. Condition of Returned Product

If a replacement is approved:

Product must be unused, unwashed, and with original tags/packaging.
Any used product will be rejected and returned back to customer.

7. Exchange Process

Contact us on phone/WhatsApp/email within 2 days.
Share parcel opening video.
If approved, we arrange or guide the return shipment.
Replacement will be dispatched after we receive and verify the returned product.

8. Contact for Replacement Requests

Phone: +91- 8087619778
Email: adarshtextile@zohomail.in

Address:

ADARSH TEXTILE MARKET, GROUND FLOOR, Flat No.: GAT NO 272, HARGUDE, Kesnand Road, RAHU ROAD, KESNAND, Pune, Maharashtra - PIN Code: 412207